Consider taking advantage of the luggage storage service. it makes exploring much easier without your bags.

after my stay, I almost wrote a glowing review, but then I remembered the mattress that felt like straw and the shock from the shower head. Honestly, I expected complimentary gifts after such treatment, but alas, I got the cold shoulder. Oh, and breakfast ends at 9? Absolutely ridiculous. Just another example of poor service here.

Reasons to love it – and reasons not to

Friendly staff made our stay delightful with complementary snacks and excellent breakfast options. The location is ideal, close to the bus terminal and port for Lake Titicaca trips.

The uphill walk from downtown can leave you breathless. Additionally, there were issues with hot water during my stay.

A cozy stay by the lake

Hotel Utama is a charming gem with wonderfully funky decor, friendly staff, and delicious daily snacks. The complimentary coca tea warmed our hearts, especially after our treks around Copacabana.

Shower temperature was a bit unpredictable, and the uphill walk from the plaza left us breathless initially. While it’s a minor inconvenience, it’s something to consider when planning your stay.

10/10

The free snacks and warm coca tea were the best surprise! I loved just chillin' in the cozy lobby after checking out. The breakfast was totally filling too, with eggs and pancakes. Only downside? The bathroom was kinda cramped. Overall, such a vibe!

The bathroom was awkwardly small, making washing up a chore. During my stay, the air in my room felt stale, and I was wary of removing my shoes due to the cleanliness—definitely needs attention. I also faced a shocking surprise when turning on the shower. I had to wrap a towel around the tap to avoid a mild electrocution—definitely not up to code.

We had such a lovely stay! The free coca tea and snacks were a delightful surprise, and the breakfast was super filling with everything from pancakes to eggs. Unfortunately, the bathroom was quite cramped, but I would still choose this place again for the great overall experience.

We enjoy a wonderful view of the lake from our modern room, which is beautifully decorated. The friendly staff, always ready to assist, made our stay even more pleasant. We appreciated the warm atmosphere in the room at night, allowing us to relax comfortably after a day of exploring.

The internet connection was a bit slow during our stay.

We found the room spacious enough for our big family, and the warm atmosphere made it cozy for our little ones. The breakfast spread was impressive, with plenty of options for everyone. We also appreciated the hotel's close proximity to the lake, making it easy to explore with the babies.

For dads, it would be great if there were more high chairs available during breakfast.

It was just a decent option for a concise stay in Copacabana with good value considering price it charged. The warm room helped me relax after a long day of hiking. Get to breakfast early to avoid missing out.

Free luggage storage was a lifesaver, but the internet connection was inconsistent.

The location is perfect, just a short walk from the bus station and the boat docks. The staff were incredibly helpful, even storing my bags while I explored the area. I loved the cozy common areas with free snacks and hot water available for tea. Breakfast was superb, with a range of options like pancakes, eggs, and fruit.

Shower temperature challenges.

had a fantastic stay at utama! the location is perfect, just a short walk from the buses and main shops. the free coca tea and snacks were such a nice touch. the staff were incredibly friendly, which made my stay feel welcoming.

i do recommend.